Delete account and data

1. Delete your account in the app

You can delete your account yourself, at any time, without contacting anyone:

1. Open the My Tasco Car app and sign in.
2. Open Settings, then the Account group.
3. Choose Delete account and read the notice.
4. Enter your password to confirm. The deletion cannot be undone.

2. What happens when you delete the account

When the deletion is confirmed, the system immediately:

• locks the account, so it can no longer sign in to the app;
• removes your access to every vehicle, and revokes the digital keys you hold; if you are the vehicle owner, the keys you shared with others are revoked as well;
• signs you out on every device and revokes all sessions;
• deletes signed-in device records, push notification tokens, notifications, one-time codes, verification challenges and unused sharing codes.

The profile and the identity verification (KYC) and rental records are then reviewed by an administrator, who deletes or anonymises them within the time limits set by personal data protection law, except for what must be kept as described in section 3. Until then the data stays locked and is not used for any other purpose.

3. Data that may be kept

Some records are kept in anonymised form, or where the law requires it. Under Article 14 of the Law on Personal Data Protection No. 91/2025/QH15, erasure does not apply where it could obstruct or infringe the lawful rights and interests of the State, or of other agencies, organisations or individuals.

• audit logs of actions: 1,095 days (3 years) from recording, then deleted automatically; once the profile is deleted or anonymised they refer only to the internal account identifier;
• identity verification (KYC) files and rental records: kept while the rental relationship is in force and until the resulting obligations are settled, and afterwards deleted or anonymised, except for contracts and documents the law requires to be kept, including accounting and tax law;
• backups are kept for at most 30 days from creation, so deleted data may remain in backups until the end of this period;
• other categories and periods are stated in the Retention periods section of the Personal data protection policy.

4. If you cannot use the app

If you no longer have the app, cannot sign in, want your identity verification files deleted, or want to delete only part of your data, send a request to:

• Operator: Tasco Joint Stock Company;
• Email: info@tasco.com.vn;
• Hotline: 024 6668 6863.

Please state the phone number registered with the account and the request (delete the account, or delete specific data). We may ask for additional information to verify that you are the account holder. We acknowledge and handle requests within the time limits set by personal data protection law.

5. Delete voice data only

To keep your account but delete voice data you chose to share for research, open Settings, choose Delete sent data, and set Voice data sharing to No sharing to stop further sharing.